Placeholder legal copy — review before publishing.
Returns
This placeholder returns policy covers personalised items, made-to-order products and faulty or damaged goods. Review before publishing.
Personalised items
Personalised and made-to-order items may not be refundable unless faulty, damaged or not as described. This placeholder wording should be reviewed before publishing.
Faulty or damaged goods
If an item arrives damaged or faulty, customers should contact hello@ohsopersonal.store with photos and order details as soon as possible.
Incorrect customer details
Items made using incorrect details supplied by the customer may not be eligible for refund or replacement.
Returns process
Add your final returns address, time limits and process here before publishing.
Custom quotes
Bespoke quoted products may have specific approval and returns terms depending on the design and materials.